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What Governs Your Account on 21taka

Using 21taka means your activity is subject to these terms, which set out our rights, your rights, and how we handle your account, data, and payments.

Account RulesData HandlingBangladesh AccessbKash, Nagad, RocketEligible Regions Only
21taka What Governs Your Account on 21taka
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account

Security on your account is not a passive feature. We use SSL encryption across all pages and payment flows, so data moving between your device and our servers — including your bKash or Nagad payment details — is protected in transit. Account login uses OTP verification: when you log in from a new device or after a session timeout, a one-time code is sent to your registered number before access is granted.

Data Retention

We keep account records for as long as your account is active and for a standard period after closure. You may request a summary of what we hold by contacting support with your account details.

Cookie Use

Cookies on 21taka handle session state and basic analytics. You can adjust cookie preferences through your browser settings; blocking session cookies will affect your ability to stay logged in.

Account Closure

To close your account, contact support by email or live chat. We will confirm the closure, zero any pending balance, and retain records only as long as required under applicable rules.

Data Change Requests

If the personal details on your account are incorrect, update them via account settings or contact support. For formal data correction or deletion requests, email support with your registered details.

LEGAL CONTACT PATHS

Reach Us About These Terms

If you have a question about how these terms apply to your account, or if you want to request a copy of data we hold, our support team is the right place to start. We handle legal and account queries through the channels below — response times vary by channel, but we aim to acknowledge all formal data or account requests within a reasonable time.

Live Chat Open the chat widget from any page on 21taka. Live chat is the quickest path for account queries tied to a specific transaction or login issue.
Email Support Send formal requests — data access, account closure, legal queries — to our support email address. Include your registered account details so we can locate your file.
Account Settings Some requests, including updating your contact details or reviewing your deposit history, can be handled directly inside your account settings without contacting support.

Common Questions About These Terms

If something in our terms is unclear, these answers cover the questions we hear most often. For anything not covered here, our support team can help.

Yes, if you open an account and use 21taka from Bangladesh, these terms apply to your activity. Whether accessing this platform is lawful where you are is something you need to confirm under your local law and eligible region rules.

We post updated terms here and they take effect for any activity after the update date. Continuing to use your account after a change means you accept the revised version. We do not send individual notifications for every update.

Yes. Contact our support team by email with your registered account details and request a data summary. We will respond within a reasonable timeframe and provide what we hold on your account.

Raise it with our support team within seven days of the transaction date. Include your account details and the transfer reference. We will review the transaction log and follow up with you on the outcome.

Contact support via live chat or email. We confirm the closure, handle any pending balance on your account wallet, and retain records only as long as applicable rules require us to.

Withdrawals may be paused if a transaction is flagged during our review process. This is part of our standard account verification check. Contact support with your account details and we can confirm the reason and next steps.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.