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How 21taka Handles Your Account Data

We collect only the details needed to run your account, verify bKash, Nagad or Rocket transactions and keep your login secure. Whether you're checking in from Dhaka or elsewhere, what we hold and why depends on your local law and eligible region.

Wallet data protectedbKash, Nagad, Rocket records securedLogin activity monitoredPolicy support available
21taka How 21taka Handles Your Account Data
ACCOUNT SAFEGUARDS

Security Steps Behind Your Account

Keeping your wallet and login details safe isn't a single setting — it's a handful of routine steps applied every time you deposit, withdraw or sign in. From how we store your bKash, Nagad or Rocket records to how long we keep them, here's the practical side of what protects your account.

Data Handling We store account and wallet transaction details on secured servers and limit staff access to only the team members who need it to process a bKash, Nagad or Rocket request.
Cookies And Sessions Session cookies keep you logged in between pages and remember display settings; they do not track your activity across other sites you might visit.
Login Verification We may confirm your identity with an OTP sent to your registered mobile number before allowing a password change or a withdrawal to a new wallet.
Retention And Requests We keep transaction and account records for as long as needed to resolve disputes or meet local requirements, and you can request a copy or correction through support.
REACH OUR TEAM

Where To Send Privacy Questions

Questions about your data don't need to wait. If something about your bKash, Nagad or Rocket transaction history looks off, or you want to know what we hold on file, our support channels are built to handle that directly rather than pointing you to a generic form.

Live Chat Message our support desk from your account dashboard when you have a question about how your bKash, Nagad or Rocket transaction data is stored or used.
Email Support Send a written request if you want a copy of the account information we hold, or if you'd like us to correct a wallet number or mobile contact on file.
Account Help Ticket Raise a ticket from your account settings page for anything tied to login history, device access records or a request to close your account.

Privacy Policy Questions You May Have

Here are the questions we hear most often about how 21taka handles account and wallet data. If your question isn't covered below, our support desk can walk through the specific detail with you.

We collect your name, mobile number and the wallet details linked to bKash, Nagad or Rocket, plus login and device information used to keep your account secure.

We only share transaction details with the payment provider needed to confirm a bKash, Nagad or Rocket transfer, or with verification checks tied to a withdrawal request.

Yes, just reach out through support with your request and we'll walk you through confirming your identity before updating your account or wallet details.

Cookies keep your session active and remember basic preferences like language; you can clear them from your browser, though this may sign you out of your account.

We retain account and transaction records for as long as needed to resolve disputes or meet local requirements before they are removed from active systems.

What data we can store and which rights apply may vary, since access and handling depend on your local law and whether 21taka is available in your region.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.